102 - Learn how to communicate well

Module 1 - Know how to conduct a training
Karin Siepmann Christine Gediga Karin Siepmann, Christine Gediga,
Overview
Curriculum
  • 12 Sections
  • 27 Lessons
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Content overview
1 Lesson
  1. Content overview
Learning objectives
1 Lesson
  1. Learning objectives
Introduction
1 Lesson
  1. Reflections on communication
Pause and reflect
1 Lesson
  1. Pause and reflect
4 Types of Listening
7 Lessons
  1. Introduction to the 4 levels of listening according to Otto Scharmer
  2. 4 Types of listening - 1. Downloading
  3. 4 Types of listening - 2. Factual listening
  4. 4 Types of listening - 3. Emphathic listening
  5. 4 Types of listening - 4. Generative listening
  6. Exercise
  7. Further material on 4 types of listening
Test what you have learned
1 Lesson
  1. Check your knowledge on "Types of listening"
Validation
6 Lessons
  1. Introduction to validation
  2. What is the main idea of validation?
  3. Terms that describe validating communication
  4. Verbal means of communication
  5. Nonverbal means of communication
  6. Principles of the validation according to Naomi Feil
Pause and reflect
1 Lesson
  1. Pause and reflect
Simple Language/Plain Language
4 Lessons
  1. Introduction to simple language/plain language
  2. Principles of simple language/plain language
  3. Using AI Tools for creating texts in simple language/plain language
  4. Exercise: Convert this text into simple language/plain language
Additional materials
1 Lesson
  1. Additional materials
Test what you have learned
1 Lesson
  1. Check your knowledge on "Communication"
Summary
2 Lessons
  1. Summary
  2. Whats next?
In Course 102 - Learn how to communicate well - it’s all about mastering effective communication. Are there communication techniques that make learning with and for older people easier? Yes, and in Course 2 we will introduce you to techniques that support good communication with older people, while improving their learning capacity.
We will present you:
      • "4 Types of listening" according to Otto Scharmer
      • "Validation" according to Naomi Feil
      • Basics and Principles of "Simple Language"

 

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Last Updated: March 21, 2025

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